PRIVACY POLICY
THE GREEN GOANNA PTY LTD
Updated: 26/8/2025

Green Goanna Pty Ltd (“we”, “us”, “our”) respects your right to privacy and is committed to protecting your personal information. This Privacy Policy outlines how we handle your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy applies to all interactions with us, including employees, customers, suppliers, and visitors to our website https://greengoanna.com.au.

1. Policy Statement

"Green Goanna understands that protecting the privacy of employees, customers and suppliers is very important, and is committed to complying with the Privacy Act 1988. In accordance with the Australian Privacy Principles, Green Goanna will carefully handle any personal information we receive."

2. Purpose of Policy

"This policy is to ensure that all personal or sensitive information collected by Green Goanna will be kept confidential for the time it is required, and destroyed appropriately at the end of this time."

3. Definitions

  • “Personal information” is information or an opinion about an identified individual or an individual who is reasonably identifiable, whether it is true or not, and whether recorded in a material form or not.

  • “Sensitive information” is information or an opinion about a person’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a professional or trade association or union, sexual orientation or practices, criminal record, or health information. Sensitive information is a subset of personal information.

4. Application & Scope

"This Policy applies to any individuals whose personal information Green Goanna currently holds, or may collect in the future."

This includes customers, suppliers, employees, contractors, job applicants, and visitors to our website.

5. Information We Collect

We may collect and hold personal information necessary for our business operations, including:

  • Names, addresses, email, phone numbers, and other contact details.

  • Company and business details, ABN/ACN, job title, and role.

  • Date of birth, driver’s licence details, and banking details.

  • Order, quote, and transaction information.

  • Website usage data such as IP address, browser type, cookies, and analytics.

  • Work experience, qualifications, and employment-related details.

  • Communications and correspondence with us.

6. How We Collect Information

We collect personal information directly from you when you:

  • Submit an enquiry form on our website.

  • Place an order, request a quote, or apply for a credit account.

  • Contact us by phone, email, or in person.

  • Participate in trade promotions or events.

  • Provide supplier or contractor information.

We may also collect information:

  • From trade references, banks, or credit reporting agencies.

  • From cookies and analytics when you visit our website.

  • From publicly available sources or authorised third parties.

7. Use of Information

"Green Goanna collects personal information in the course of conducting businesses, including: providing goods and services and related information to customers, and administering customer accounts; engaging suppliers, contractors and other personnel; responding to questions regarding our products and our business; interacting with people via our websites; conducting trade promotions."

We also use personal information to:

  • Process orders, invoices, and deliveries.

  • Assess credit applications and conduct credit checks.

  • Improve our website, services, and customer experience.

  • Provide updates about products and services.

  • Comply with legal obligations.

8. Policy Principles

"Green Goanna will take all reasonable steps to ensure that all personal or sensitive information is secure from any unauthorised access or disclosure. However, we cannot guarantee that personal information cannot be accessed by an unauthorised person (e.g. a hacker) or that unauthorised disclosures will not occur. Once Green Goanna no longer requires personal information for the purpose for which it was collected, all reasonable steps will be taken to destroy this information."

"Green Goanna will only collect sensitive information if the person to whom it relates consents to the collection, and only if:
a) the information is necessary for administration, or
b) the collection is required or authorised by law,
c) the information is necessary to prevent or lessen a serious and imminent threat to the person’s life or health, or that of others,
d) the information is necessary in relation to legal proceedings (current, anticipated or potential), or
e) if another permitted exception in the Privacy Act applies."

9. Disclosure of Information

"Green Goanna respects the privacy of personal information and will endeavour to keep such information confidential. Green Goanna will disclose personal information to third parties if it is necessary for the primary purpose of collecting the information, or for a related secondary purpose, or if the disclosure could be reasonably expected (e.g. disclosure to a delivery contractor for the purpose of delivering goods)."

We may also disclose personal information to:

  • IT and website hosting providers.

  • Payment processors and logistics providers.

  • Credit reporting agencies, trade references, and financial institutions.

  • Professional advisors such as accountants, auditors, or lawyers.

  • Government authorities where required or authorised by law.

"Otherwise, Green Goanna will only disclose personal information to third parties without the consent of the person to whom it relates if the disclosure is:
a) necessary to protect or enforce legal rights or interests or to defend any claims;
b) necessary to prevent or lessen a serious threat to a person’s health or safety;
c) required or authorised by law; or
d) permitted by another exception in the Privacy Act."

10. Access & Corrections

"Green Goanna will take reasonable steps to ensure the accuracy and completeness of the personal information we hold. However, if a person believes that any personal information that we hold about them is inaccurate or out of date, then they should contact the office as soon as possible."

You have the right to access your personal information held by us, subject to applicable legal exceptions. Requests should be made in writing to the contact details below.

11. Credit Information

"You authorise us including authorisation under section 18H (3) of the Privacy Act to make such inquiries as are necessary for us to assess your credit worthiness and the company’s representative similarly authorises such inquiries in relation to their credit worthiness, including contacting persons nominated in trade references, your bank and any other credit provider."

12. Cookies & Website Analytics

Our website may use cookies and analytics tools (such as Google Analytics) to collect information on browsing behaviour. This helps us improve functionality, performance, and user experience.
You can disable cookies in your browser settings, but some features of the site may not function properly.

13. Responsibilities

Green Goanna Management
"Green Goanna must act in accordance with the Australian Privacy Principles, and take all reasonable steps to ensure that all personal or sensitive information is secure from any unauthorised access or disclosure."

Affiliated Parties
"Individuals must ensure that Green Goanna is informed of any changes to their information as soon as possible."

14. Policy Review & Change History

"This policy will be reviewed as required, or at least every 5 years from the date of the last review."

15. Information & Assistance

"For more information on privacy principles and legislation, visit the Australian Government: Office of the Australian Information Commissioner website at http://www.oaic.gov.au/privacy/privacy-news." website.